CustomCare Enhanced Warranty Program CustomCare is an Enhanced Warranty Program that makes it easier for Rockwell Automation customers to purchase additional warranty cover. There are two dimensions: Warranty Extension - additional years of standard "return to base" (RTB) warranty to a maximum of 5 years Warranty Upgrade - warranty service delivered direct to your site, again for a maximum of 5 years Why invest in Enhanced Warranty? To help cap maintenance expense on automation systems and assist maintenance budgeting To provide convenience and "peace of mind" with on-site support To meet contractual obligations (OEMs, Integrators) Who should look at CustomCare? OEMs with long delivery cycles and extended machine warranty provisions Project integrators and constructors with extended "defect liability" contract obligations Smaller companies who may lack internal resources and expertise to support automation systems CustomCare Service Levels and Part Numbers Return to previous page